Cancellation Policy

A Link Tour & Travels ("we", "us", "our") understands that travel plans can change unexpectedly. Our Cancellation & Refund Policy is designed to be fair and transparent while accounting for costs already committed to third-party service providers such as hotels, airlines, transporters, and other suppliers. Please read this policy carefully before making a booking. By confirming a booking with us, you agree to be bound by the terms outlined below.

To cancel a booking, you must submit a written cancellation request through one of the following channels: • Email: Send your cancellation request to info@alinktours.com with your booking reference number, full name, travel dates, and reason for cancellation. • Phone: Call us at 070034 35554 during business hours (Monday – Saturday, 9:00 AM – 7:00 PM IST). A written confirmation must follow. • In Person: Visit our office with your booking documents. The cancellation date is determined as the date on which we receive your written cancellation request, not the date the request is initiated.

The following cancellation charges apply to all tour package bookings. Charges are calculated as a percentage of the total tour cost:

Flight cancellation charges are governed by the respective airline's fare rules and policies. These charges vary based on: • Fare type (refundable vs. non-refundable) • Time of cancellation relative to departure • Airline-specific penalty structures • Refundable fares: A full or partial refund is processed after deducting applicable airline cancellation fees and our service fee. • Non-refundable fares: Only applicable taxes and airport charges (as permitted by the airline) may be refunded. No refund is available on the base fare. • Our service/convenience fee for flight bookings is non-refundable in all cases. We will communicate the applicable airline cancellation charges to you before processing your cancellation.

Hotel cancellation charges depend on the specific hotel's cancellation policy at the time of booking: • Free cancellation: If cancelled before the deadline specified at the time of booking, no charges apply. • Standard cancellation: If cancelled after the free cancellation window, charges ranging from the first night's cost to the full booking amount may apply, as per the hotel's policy. • Non-refundable bookings: No refund is applicable once confirmed. Hotel-specific policies will be clearly communicated at the time of booking confirmation.

The following are non-refundable under all circumstances: • Visa and documentation fees (once submitted to authorities) • Travel insurance premiums • Special event, festival, or peak-season surcharges (once booked) • Any add-on services or activities booked separately • Our service/convenience fee • Airline tickets booked on non-refundable fares • Bookings marked as "Non-Refundable" at the time of confirmation

In the event of cancellations caused by circumstances beyond our or the Service Provider's control — including but not limited to natural disasters, pandemics, government travel bans, war, civil unrest, or acts of God — the following applies: • We will make every effort to recover amounts paid to third-party providers on your behalf. • Refunds are subject to amounts actually recovered from airlines, hotels, and other suppliers. • Service fees and non-recoverable costs will not be refunded. • We will communicate the status of any such refund as soon as possible. We strongly recommend purchasing comprehensive travel insurance to cover such events.

We reserve the right to cancel a booking under the following circumstances: • Insufficient participation for group tours (if minimum numbers are not met) • Unavailability of services due to supplier cancellations beyond our control • Non-payment or breach of payment terms by the customer • Discovery of fraudulent, misrepresented, or incorrect booking information In the event of cancellation initiated by us (excluding Force Majeure and customer fault), we will offer: • A full refund of the amount paid to us, OR • An alternative tour/travel option of equivalent value, at your discretion No additional compensation beyond the above will be payable by us.

Once a cancellation is confirmed and the applicable charges are determined: • Refund initiation: Within 7 working days from the date of cancellation confirmation. • Refund credit timeline: 7 – 14 working days after initiation, depending on your payment method and bank processing times. • Mode of refund: Refunds are processed to the original mode of payment (credit/debit card, bank transfer, UPI, etc.) unless otherwise agreed. • We are not responsible for delays caused by your bank or payment gateway after the refund has been initiated from our end.

If you fail to show up on the departure date or miss any component of your tour without prior written notice to us, the booking will be treated as a no-show: • No refund will be provided for the unused portion of the tour. • No refund will be provided for missed flights, hotel nights, or any other service not utilised due to a no-show.

Requests to amend or change travel dates are subject to: • Availability of the revised services • Any additional charges imposed by airlines, hotels, or other suppliers • An amendment fee charged by us, as applicable Amendments are not guaranteed and are treated as a new booking in certain cases. Cancellation charges may apply to the original booking if an amendment is not possible.

We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. Travel insurance can protect you against: • Trip cancellation or interruption • Medical emergencies abroad • Lost or delayed baggage • Flight delays or missed connections • Force Majeure events We can assist you in arranging travel insurance. Please ask our travel consultants for details.

If you have a dispute or grievance regarding a cancellation or refund, please contact us in writing within 30 days of the cancellation: A Link Tour & Travels Email: info@alinktours.com Phone: 070034 35554 We will endeavour to resolve all disputes amicably. Any unresolved disputes shall be subject to the jurisdiction of competent courts in India.