Privacy Policy

A Link Tour & Travels ("we", "us", "our") recognises the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and processor. This Privacy Policy provides the practices for handling and securing your Personal Information when you use our website, mobile site, or any services offered by us. By accessing or using our platform, you agree to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our platform. This Privacy Policy does not apply to any third-party websites, mobile sites, or apps, even if their websites are linked to our platform. We recommend that you review the privacy statements of any such third parties with whom you interact.

We collect the following types of Personal Information: • Registration Information: Name, gender, age, email address, postal address, telephone/mobile number, and any other information provided during registration or booking. • Booking & Transaction Details: Booking history, payment information (credit/debit card details stored in encrypted form), and transaction records. • Account Credentials: Usernames, passwords, and other security-related information. • User-Generated Content: Documents, image files, or data you choose to store or share with us. • Device & Session Data: IP address, operating system, browser type, and activity logs each time you access our platform.

The Personal Information we collect may be used for the following purposes: • Processing and confirming your travel bookings with service providers (airlines, hotels, transport, etc.). • Sending booking confirmations, updates, or changes via any communication channel. • Enabling our customer service team to contact you when necessary. • Personalising your experience on our platform. • Sending verification messages, OTPs, or emails. • Preventing misuse or abuse of your account. • Conducting surveys, marketing research, and promotional campaigns. • Developing and improving our services and user experience. • Sending periodic marketing emails, newsletters, and exclusive promotions (you may opt out at any time).

We will retain your Personal Information on our servers for as long as reasonably necessary for the purposes listed in this policy, or as required by applicable legal, regulatory, tax, or accounting requirements. Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way that means it will no longer be used by the business.

We use cookies to personalise your experience and to display relevant advertisements. Cookies are small pieces of information stored by your browser on your device. They allow us to serve you more efficiently and to keep you logged in for convenience. You can control or block cookies through your browser settings. However, disabling cookies may limit certain features of our platform and may affect your experience. Each time you access our platform, session data including your IP address, operating system, and browser type is automatically logged.

Your Personal Information may be shared with: • Service Providers & Suppliers: Airlines, hotels, transport operators, and other suppliers responsible for fulfilling your booking. By booking through us, you authorise us to share your information with these providers solely for the purpose of fulfilling your booking. • Group Companies: Our affiliate or associate entities, under controlled and secure circumstances, to provide you with information about related products and services. • Business Partners & Vendors: Third-party vendors engaged to perform tasks such as payment processing, data hosting, and analytics — bound by confidentiality agreements. • Aggregate / Anonymous Data: Non-identifiable, aggregated data may be shared with advertisers, business partners, or used internally for statistical analysis. • Legal / Regulatory Authorities: We may disclose your information if required by law, court order, enforcement authority, or to protect our rights and the rights of our users.

All information on our platform is transmitted using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect against loss, misuse, and unauthorised alteration of your data. We adhere to strict security guidelines and industry best standards. However, no system can guarantee 100% security. In the event of any security breach affecting your information, we will act in accordance with applicable laws.

You have the following rights with respect to your Personal Information: • Access: You may access your Personal Information from your registered account on our platform. • Correction: You may update or correct your personal details directly from your account. • Deletion: You may request deletion of your data (except mandatory fields required by law) by contacting us. • Withdrawal of Consent: You may withdraw consent for processing of your Personal Information at any time by writing to us. Please note that withdrawal may limit or prevent us from providing services to you. • Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us.

You must be at least 18 years of age to transact with us and to consent to the processing of your personal data. If you are a minor, transactions must be conducted by a parent or legal guardian.

We reserve the right to revise this Privacy Policy from time to time to accommodate legal, business, or customer requirements. We will notify users of any material changes as required.

If you have any concerns, questions, or requests regarding this Privacy Policy or your Personal Information, please contact us: A Link Tour & Travels Email: info@alinktours.com Phone: 070034 35554